Frequently Asked Questions

Usage

How do I use essential oils safely?

Our pure essential oils are highly concentrated and should always be diluted before applying to skin. Mix 2–3 drops with a carrier oil (such as jojoba, sweet almond, or fractionated coconut oil) before use. For aromatherapy, add a few drops to a diffuser with water. Avoid contact with eyes and mucous membranes.

How do I use the crystal-infused roll-ons?

Our roll-ons are pre-diluted and ready to apply directly to skin. Roll onto pulse points — wrists, temples, behind the ears, or the base of the neck — for an instant ritual moment. Breathe deeply and set your intention as you apply.

What is the difference between pure essential oils and crystal-infused roll-ons?

Our pure essential oils are undiluted, single-origin oils sourced from the Atlas Mountains of Morocco. They are intended for aromatherapy or diluted topical use. Our crystal-infused roll-ons are pre-blended with a carrier oil and infused with genuine Moroccan crystals, making them ready to apply directly to skin — perfect for on-the-go rituals.

How should I store my products?

Store all oils and roll-ons in a cool, dry place away from direct sunlight and heat. Keep caps tightly closed when not in use. Proper storage preserves potency and extends shelf life.

How long do the products last?

Pure essential oils typically last 1–3 years when stored properly. Crystal-infused roll-ons have a shelf life of 12–18 months. We recommend noting the date you open each product and using it within the recommended window for the best experience.

Safety

Are your products safe for sensitive skin?

Our roll-ons are formulated with gentle carrier oils and are suitable for most skin types. However, if you have sensitive skin, we recommend doing a patch test on a small area of skin 24 hours before full use. Discontinue use if irritation occurs.

Are your products safe to use during pregnancy?

We recommend consulting your healthcare provider before using any essential oil products during pregnancy or while breastfeeding. Certain essential oils are not recommended during pregnancy, and individual sensitivities vary. Your safety and wellbeing are our priority.

Are your products safe for children or pets?

Essential oils should be kept out of reach of children and pets. Many oils are not suitable for young children or animals. Please consult a pediatrician or veterinarian before use around children under 12 or pets.

Ingredients & Crystals

Where are your ingredients sourced?

Our essential oils are sourced directly from the Atlas Mountains of Morocco, where plants are grown in their native environment for optimal potency. Our crystals are also of Moroccan origin, selected for their quality and energetic properties. All products are crafted in small batches in the Western U.S.

What crystals are used in the roll-ons and what are their benefits?

Each roll-on is infused with a specific Moroccan crystal chosen to complement the blend's intention. Crystals commonly used include:

  • Rose Quartz – associated with love, self-care, and emotional healing
  • Amethyst – associated with calm, clarity, and stress relief
  • Clear Quartz – associated with amplifying energy and intention-setting
  • Black Tourmaline – associated with grounding and protection

The specific crystal in each roll-on is listed on the product page.

Are your products vegan and cruelty-free?

Yes. All MounEssentials products are vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients.

Shipping

Where do you ship?

We currently ship within the United States. International shipping to select markets is coming soon. Sign up for our newsletter to be notified when we expand to your region.

How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping takes 5–7 business days after processing. Expedited options may be available at checkout. For full details, please visit our Shipping Policy page.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.

Returns & Exchanges

What is your return policy?

We want you to love your MounEssentials experience. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Due to the nature of wellness products, we are unable to accept returns on opened items, but we will work with you to find a resolution.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or refund promptly.

How do I contact customer support?

We'd love to hear from you. Reach out via our Contact page and our team will respond within 1–2 business days.