Frequently Asked Questions
Using your products
How do I use pure essential oils safely?
Pure essential oils are highly concentrated. Follow the directions and warnings on each product label. Dilute an essential oil with an appropriate carrier oil before applying it to skin, and perform a patch test before broader use. Do not ingest essential oils. Avoid contact with the eyes, mucous membranes, and broken or irritated skin. Stop use if irritation occurs.
How do I use the crystal-infused roll-ons?
Our roll-ons are pre-diluted and ready for topical use. Apply a small amount to pulse points such as the wrists, inner elbows, behind the ears, or the base of the neck. Avoid the face, eye area, mucous membranes, and broken or irritated skin. Breathe naturally and take a moment to set your intention.
What is the difference between pure essential oils and crystal-infused roll-ons?
Our pure essential oils are concentrated and intended for aromatic use or properly diluted topical use. Our crystal-infused roll-ons are pre-blended with a carrier oil and are ready to apply as directed. Review the individual product page and packaging for product-specific ingredients and instructions.
How should I store my products?
Store oils and roll-ons tightly closed in a cool, dry place away from direct sunlight, heat, children, and pets. Proper storage helps protect the aroma and overall product quality.
How long do the products last?
Check the product label for the applicable shelf-life or use-by guidance. MounEssentials roll-ons are designed for best quality within 24 months when stored as directed. Natural aroma or color may gradually change over time.
Safety
Are your products suitable for sensitive skin?
Individual sensitivities vary. Perform a patch test on a small area of skin before broader use, even when using a pre-diluted roll-on. Stop use if redness, discomfort, or irritation occurs. Contact a qualified healthcare professional if you have a known allergy or skin condition.
Can I use these products during pregnancy or while breastfeeding?
Ask a qualified healthcare professional before using essential-oil products during pregnancy or while breastfeeding. Product suitability depends on the ingredients and your individual circumstances.
Can I use these products on or around children and pets?
Keep all essential-oil products out of reach of children and pets. Do not use them on or around a child or animal unless a qualified pediatrician or veterinarian has confirmed that the specific product and method of use are appropriate.
Ingredients and ritual materials
Where are your ingredients sourced?
MounEssentials is rooted in Moroccan ritual traditions, while ingredient origins may vary by product and harvest. We select materials for quality and suitability and craft our products in small batches in San Diego, California. Review each product page and package for the most relevant ingredient information.
What crystals are used in the roll-ons?
Selected roll-ons include a crystal chosen to complement the blend’s ritual intention. Traditional symbolic associations may include:
- Rose Quartz — love and self-care
- Amethyst — calm and reflection
- Clear Quartz — clarity and intention-setting
- Black Tourmaline — grounding and protection
These associations are cultural and symbolic; they are not medical or therapeutic claims. Where applicable, the product page or packaging identifies the crystal included.
How can I confirm whether a product meets my ingredient preferences?
Review the product’s ingredient information and packaging. If you have an allergy, sensitivity, or specific vegan or cruelty-free requirement, contact us at info@mounessentials.com before purchasing so we can confirm the details for that product.
Shipping
Where do you ship?
We currently ship to addresses within the United States only. We do not currently ship internationally, including to Canada.
How long does shipping take?
Orders are typically processed within 1–3 business days. Most orders arrive approximately 5–7 business days after shipment. Carrier delays may occur. For full details, visit our Shipping Policy.
How can I track my order?
When your order ships, you will receive a confirmation email containing a tracking link. Please allow time for the carrier to activate the tracking information.
Returns and exchanges
What is your return policy?
You may request a return within 30 days after receiving your order. Eligible items must be unused and in the same condition in which they were received, with their original packaging, seals, and labels intact. Opened or used personal-care and beauty products cannot be returned. To begin, email info@mounessentials.com. For full details, visit our Refund Policy.
What if my order arrives damaged, defective, or incorrect?
Contact us promptly at info@mounessentials.com with your order number and clear photos of the issue. We will review it and make it right.
How do I contact customer support?
Email info@mounessentials.com or use our Contact page. We typically respond within 1–2 business days.